This Appointment, Service, Payment and Cancellation Agreement ("Agreement") is between Salon Posta, LLC ("Salon") and the individual receiving or booking services ("Client").

By booking an appointment with Salon Posta, whether online, by telephone, text message, email, in person, or through another booking method, the Client agrees to the terms of this Agreement.

This Agreement applies to appointment reservations, salon services, deposits, payments, cancellations, rescheduling, service concerns, adjustments, refunds, and payment disputes.

1. Definitions

• "Appointment" means any scheduled service at Salon Posta, including haircuts, styling, coloring, blonding, smoothing treatments, extensions, perms, updos, treatments, and related salon services.

• "Service Price" means the price of services performed during an Appointment.

• "Notice" means communication to Salon Posta by telephone, text message, email, or in person.

• Clients may provide Notice by text message or email when the Salon is closed. The time Salon Posta receives the message will determine when Notice was given.

• "No-Show" means failure to appear for an Appointment without the required Notice.

2. Cancellations and Rescheduling

Salon Posta reserves a specific stylist's time, Salon resources, and appointment capacity for each Client.

A late cancellation or No-Show prevents the Salon from offering that reserved time to another Client. The resulting loss is difficult to calculate accurately because Salon Posta may be unable to replace the Appointment or recover the revenue associated with the reserved time.

Pursuant to O.C.G.A. § 13-6-7, the parties agree that the cancellation and No-Show fees stated in this Agreement constitute liquidated damages and represent a reasonable estimate of Salon Posta's probable loss resulting from the Client's failure to provide the required Notice. The parties intend these amounts as compensation for the Salon's anticipated loss and not as a penalty.

Haircut or Blowout Appointments

A Client who cancels or reschedules with less than 24 hours' Notice authorizes Salon Posta to charge the card on file a $30 cancellation fee.

Color or Smoothing Treatment Appointments

A Client who cancels or reschedules with less than 24 hours' Notice authorizes Salon Posta to charge the card on file a $125 cancellation fee.

Other Services

A Client who cancels or reschedules services such as perms, updos, or similar treatments with less than 24 hours' Notice authorizes Salon Posta to charge the card on file a $50 cancellation fee.

Extension Appointments

Extension Appointments require at least 48 hours' Notice.

A Client who cancels or reschedules an Extension Appointment with less than 48 hours' Notice authorizes Salon Posta to charge the card on file a $200 cancellation fee.

3. Deposits

Salon Posta may require a deposit for certain Appointments, including extensions, corrective color, multi-process color, or services requiring substantial preparation or advance purchases.

Salon Posta will disclose the deposit amount when the Appointment is booked.

The deposit applies toward the final Service Price when the Client completes the Appointment.

If a cancellation, rescheduling, or No-Show fee applies under this Agreement, Salon Posta may apply the deposit toward that fee.

If the applicable fee exceeds the deposit, the Client authorizes Salon Posta to charge the remaining amount to the card on file.

If the deposit exceeds the applicable fee, Salon Posta will refund the remaining balance unless the balance represents nonrecoverable costs for hair, products, materials, or other items purchased specifically for the Client and disclosed as nonrefundable when the deposit was collected.

4. Consultation and Service Authorization

Hair services require professional judgment and depend on factors including the Client's existing hair color, previous chemical services, hair condition, texture, density, porosity, length, home care, and maintenance history.

The Client agrees to provide complete and accurate information about previous color, bleach, chemical treatments, extensions, medications, products, allergies, sensitivities, and other information that may materially affect the requested service.

Salon Posta is not responsible for an unexpected result or damage caused by inaccurate, incomplete, or withheld information concerning the Client's hair history, prior treatments, allergies, sensitivities, or home care.

Before or during a service, Salon Posta may discuss the intended color, cut, length, tone, style, extension method, treatment, or other service result with the Client.

Reference photographs, inspiration images, swatches, and verbal descriptions communicate the Client's preferences. They do not guarantee an identical result.

Hair texture, density, condition, previous treatments, underlying pigment, porosity, and other individual characteristics may affect the final result.

Certain goals may require more than one Appointment. This commonly applies to color corrections, major color changes, blonding, extensions, and services performed on previously treated or damaged hair.

When Salon Posta explains that a desired result requires multiple Appointments, the Client understands that completion of one Appointment does not represent a promise that the final goal will be achieved during that Appointment.

Each Appointment is separately payable unless Salon Posta states otherwise in writing.

By allowing the service to proceed after consultation, the Client authorizes Salon Posta to perform the services discussed with the Client.

5. Completed Services and Payment

Payment becomes due when Salon Posta performs the services authorized by the Client.

The Client agrees to pay for services received and products purchased.

A Client's later change in preference regarding color, tone, length, shape, style, volume, texture, or another subjective preference does not mean the service was unauthorized or that the service was not performed.

Dissatisfaction alone does not entitle a Client to a refund.

This provision does not limit any rights provided to the Client by applicable law or payment-network rules.

6. Service Concerns and Adjustments

Salon Posta wants an opportunity to address a Client's concern.

A Client who believes a service differs materially from what was agreed upon must contact Salon Posta within 7 calendar days of the Appointment.

Salon Posta may ask the Client to return to the Salon so the hair can be inspected before Salon Posta determines the appropriate response.

When Salon Posta determines that an adjustment is appropriate, the Salon may offer a corrective service at no additional charge.

The corrective service must relate to the original service and the result discussed during the original consultation.

A request to change the original plan, select a new color, change the haircut, add services, or pursue a different result is a new service and may require additional payment.

Clients should allow Salon Posta to inspect the original work before another salon, stylist, or person alters the hair.

If another person cuts, colors, removes, adjusts, chemically treats, or otherwise materially changes the hair before Salon Posta can inspect it, Salon Posta may be unable to determine the condition of the original service or provide a complimentary adjustment.

Salon Posta may extend the seven-day reporting period when circumstances warrant an exception.

7. No Refunds for Completed Services

All completed salon services are final and nonrefundable. Salon Posta does not issue monetary refunds for completed services.

Hair services involve professional judgment and subjective preferences. A Client's dissatisfaction with a color, tone, haircut, style, length, texture, volume, extension result, or other aesthetic result does not entitle the Client to a refund.

If a Client believes that a completed service differs materially from what was agreed upon during the consultation, the Client must notify Salon Posta within 7 calendar days and give Salon Posta a reasonable opportunity to inspect the hair.

When Salon Posta determines that an adjustment is appropriate, Salon Posta may offer a corrective service. A corrective service does not entitle the Client to a monetary refund.

A Client who chooses not to accept an offered correction remains responsible for the full amount charged for the completed service.

If another salon, stylist, or person cuts, colors, removes, adjusts, chemically treats, or otherwise materially alters the hair before Salon Posta has an opportunity to inspect it, Salon Posta will have no obligation to provide a complimentary corrective service.

A request to change the originally agreed color, tone, haircut, length, style, extension method, or other result constitutes a new service and will be charged accordingly.

Except where a refund is required by applicable law, Salon Posta does not issue refunds for completed services.

8. Photography and Media

Salon Posta may photograph, film, or record Clients in accordance with Salon Posta's Notice of Filming and Photography, available on Salon Posta's website.

The Notice of Filming and Photography governs Salon Posta's use of Client images, likenesses, video, audio, and other media for social media, advertising, promotional, educational, commercial, and other purposes.

9. Chemical Services and Inherent Risks

The Client understands that coloring, lightening, smoothing, perming, extensions, adhesive services, chemical treatments, and similar salon services involve inherent risks.

These risks may include dryness, breakage, color variation, fading, irritation, allergic reaction, changes in texture, and other changes to the hair or scalp.

The Client authorizes Salon Posta to perform the agreed service after consultation and accepts the ordinary and inherent risks associated with that service.

Salon Posta may decline, stop, or modify a service when a stylist believes continuing the service could compromise the Client's hair, scalp, or safety.

10. Home Care and Maintenance

The Client is responsible for following the home-care and maintenance instructions provided by Salon Posta.

Salon Posta is not responsible for fading, breakage, extension problems, color changes, or other conditions caused by failure to follow recommended maintenance instructions, use of incompatible products, swimming, excessive heat, chemical exposure, services performed by another person, or other activity occurring after the Client leaves the Salon.

11. Payment Authorization

By providing a credit or debit card and authorizing payment, the Client authorizes Salon Posta to charge the card for services, products, deposits, and other amounts approved by the Client.

When a Client provides a card to secure an Appointment, the Client also authorizes Salon Posta to charge valid cancellation, rescheduling, No-Show, or other booking fees described in this Agreement.

Salon Posta relies on the Client's booking to reserve a specific professional's time and prevent other Clients from booking that time.

A Client may revoke standing authorization for future Appointments by notifying Salon Posta in writing.

Revocation does not affect charges associated with an Appointment booked before Salon Posta received the revocation.

12. Reservation Service

When Salon Posta assesses a valid cancellation, rescheduling, or No-Show fee, the fee compensates Salon Posta for reserving professional time and Salon capacity exclusively for the Client.

Salon Posta begins providing that reservation service when it removes the Appointment time from availability to other Clients.

A cancellation or No-Show fee therefore relates to the reserved Appointment time and is not a charge for a hair service that Salon Posta claims to have performed.

13. Payment Disputes and Chargebacks

Salon Posta encourages Clients to contact the Salon directly about billing or service concerns so the Salon has an opportunity to investigate and respond.

Nothing in this Agreement prevents a Client from exercising rights available under applicable law or card-network rules.

If a Client disputes a transaction, Salon Posta may provide the financial institution, payment processor, card network, or other party handling the dispute with records relevant to the transaction.

Those records may include this Agreement, appointment records, booking confirmations, consultation notes, service descriptions, photographs, video recordings, formulas, receipts, payment authorizations, communications with the Client, offers to inspect or correct the service, and other evidence showing what the Client requested and what Salon Posta provided.

For a dispute involving a cancellation, rescheduling, deposit, or No-Show fee, Salon Posta may also provide evidence showing that the Client received notice of the applicable policy and that the Salon reserved the Appointment time.

For a dispute concerning the quality or description of a completed service, Salon Posta may provide evidence showing the service discussed with the Client, the service performed, the Client's communications with the Salon, and Salon Posta's efforts to address the concern.

A payment dispute does not by itself determine whether a debt is legally owed. Salon Posta retains any rights and remedies available under applicable law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY GEORGIA LAW, SALON POSTA'S TOTAL LIABILITY ARISING FROM OR RELATED TO A SALON SERVICE SHALL NOT EXCEED THE AMOUNT THE CLIENT PAID TO SALON POSTA FOR THE SERVICE GIVING RISE TO THE CLAIM.

Salon Posta shall not be liable for indirect, incidental, special, consequential, or exemplary damages arising from a salon service.

This limitation does not apply to liability that applicable law does not permit Salon Posta to limit or exclude.

15. Collection Costs

When a Client owes a valid amount under this Agreement, Salon Posta may pursue lawful collection remedies.

Salon Posta may seek recoverable collection costs, court costs, chargeback fees, and attorney's fees to the extent permitted by applicable law.

16. Events Outside the Parties' Control

Neither Salon Posta nor the Client will be responsible for a failure caused by circumstances outside that party's reasonable control, including severe weather, government orders, utility failures, or similar events.

The affected party should provide Notice as soon as reasonably possible.

17. Governing Law

Georgia law governs this Agreement.

Any court proceeding concerning this Agreement shall take place in a court with proper jurisdiction in Cobb County, Georgia, unless applicable law requires otherwise.

If a court finds one provision unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

18. Entire Agreement and Changes

This Agreement describes Salon Posta's terms concerning appointment reservations, services, deposits, payments, cancellations, service concerns, adjustments, refunds, and payment disputes.

Salon Posta may update this Agreement from time to time.

For cancellation, rescheduling, deposit, No-Show, and reservation-related matters, the version of this Agreement in effect when the Appointment is booked applies.

For services actually performed, the version of this Agreement in effect on the date the service is performed applies, provided Salon Posta has given the Client notice of or access to that version before the service begins. This includes provisions concerning service authorization, completed services, adjustments, refunds, payment disputes, and limitation of liability.

By proceeding with the service after Salon Posta provides the Client with the Agreement or a link to the Agreement, the Client accepts the terms applicable to that service.

A later change to this Agreement will not alter the terms applicable to a service that has already been performed.

Acknowledgment

By booking an Appointment, the Client acknowledges the terms of this Agreement.

The Client confirms that they are at least 18 years old or have authorization from a parent or legal guardian.

Electronic acceptance and electronic records may be used to document the Client's acceptance of these terms as permitted by applicable law.

Last Updated: September 20, 2026

Salon Posta, LLC
75 Atlanta St SE
Marietta, GA 30060
770.415.2221
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