Appointment Booking
and Cancellation Agreement
This Appointment Booking and Cancellation Agreement (the "Agreement") is entered into between Salon Posta, LLC, a hair salon operating in the State of Georgia (the "Salon"), and the individual booking an appointment (the "Client"). By booking an appointment with the Salon, whether in person, by telephone, online, or through any other means, the Client acknowledges that they have read, understood, and agree to be bound by the terms and conditions set forth herein. This Agreement is intended to ensure efficient scheduling, protect the Salon's resources, and provide exceptional service to all clients. The Client's booking constitutes acceptance of this Agreement and forms a binding contract under Georgia law.
1. Definitions
For purposes of this Agreement:
- "Appointment" means any scheduled service(s) at the Salon, including but not limited to hair styling, coloring, extensions, cutting, or other treatments.
- "Service Price" means the total cost of the scheduled service(s) as quoted or confirmed at the time of booking.
- "Notice" means communication to the Salon via telephone, email, or in-person during business hours, with confirmation of receipt by the Salon.
- "No-Show" means failure to appear for an Appointment without prior Notice or contact within the grace period specified herein.
- "Group Booking" means an Appointment involving three or more individuals, such as for weddings, proms, or similar events.
2. Cancellations and Rescheduling
The Salon reserves dedicated time, resources, and personnel for each Appointment. When an Appointment is cancelled or rescheduled without sufficient notice, the Salon loses the opportunity to offer that time to other waitlisted clients. In recognition of these losses, and the difficulty of accurately calculating damages at the time of booking, the parties agree that the fees described below constitute reasonable liquidated damages pursuant to O.C.G.A. § 13-6-7, and not a penalty.
The Salon understands that life is busy and that emergencies arise. Clients are encouraged to contact the Salon as soon as possible in the event of an emergency so the matter may be discussed.
The Salon requests at least twenty-four (24) hours’ Notice to cancel or reschedule an Appointment, unless otherwise specified below. Although the Salon is closed on Sundays and Mondays, Clients may still provide Notice via text message or email during those days, provided sufficient advance notice is given.
The following cancellation and rescheduling fees apply when Notice is not provided as required:
a. Haircut or Blowout Appointments
If a haircut or blowout Appointment is cancelled or rescheduled with less than twenty-four (24) hours’ Notice, the Client authorizes the Salon to charge the card on file a nonrefundable fee of thirty dollars ($30.00).
b. Color or Smoothing Treatment Appointments
If a color or smoothing treatment Appointment is cancelled or rescheduled with less than twenty-four (24) hours’ Notice, the Client authorizes the Salon to charge the card on file a nonrefundable fee of one hundred twenty-five dollars ($125.00).
c. Other Services
For other services, including but not limited to perms, updos, and similar treatments, cancellation or rescheduling with less than twenty-four (24) hours’ Notice shall result in a nonrefundable fee of fifty dollars ($50.00) charged to the card on file.
d. Extension Appointments
Extension Appointments require at least forty-eight (48) hours’ Notice to cancel or reschedule. If an extension Appointment is cancelled or rescheduled with less than forty-eight (48) hours’ Notice, the Client authorizes the Salon to charge the card on file a nonrefundable fee of two hundred dollars ($200.00).
Late Arrivals: We offer a 15-minute grace period. If a Client arrives more than 15 minutes late, the Salon may, at its discretion, shorten the service time or treat the Appointment as a 'No-Show.' In the event of a No-Show due to lateness, the applicable cancellation fee for that service type will be charged.
All cancellation and rescheduling fees charged under this Section apply only to the missed Appointment, are nonrefundable, and do not apply toward future services.
3. Deposits
Certain Appointments require a non-refundable deposit at the time of booking to secure the specific time slot and cover preparatory costs (e.g., hair extensions, multi-process color, color correction). The deposit amount will be specified at the time of booking.
Deposits are applied toward the final Service Price on the day of the appointment but are non-refundable in the event of a cancellation, rescheduling with less than the required notice, or No-Show. The Client acknowledges that the deposit represents a reasonable pre-estimate of the Salon’s damages for the reservation and preparation of the service and is not a penalty. If a deposit has been collected, the Salon will apply that deposit toward any applicable cancellation or no-show fees. If the cancellation fee specified in Section 2 exceeds the deposit amount, the Client authorizes the Salon to charge the remaining balance to the card on file to satisfy the total fee.
4. Payment Authorization, Chargebacks, and "Reservation as Service"
a. Standing Payment Authorization and Reliance.
By booking an Appointment and providing credit or debit card information, the Client grants Salon Posta, LLC a continuing, standing authorization to charge the card on file for any cancellation, rescheduling, no-show, or other fees validly incurred under this Agreement.
The Client acknowledges that this authorization is provided at the time of booking and that the Salon reasonably relies on it to reserve a specific time slot, staff, and facilities, and to withhold that time from availability to other paying clients.
Any revocation of authorization must be made in writing and shall apply only to future Appointments not yet booked; revocation shall not affect the Salon’s right to charge fees arising from Appointments booked prior to such revocation.
b. Definition of Service Rendered (“Reservation as Service”)
The Client agrees that the service provided by the Salon in exchange for any cancellation, rescheduling, or no-show fee is the exclusive reservation of a professional’s time and the Salon’s facilities. The Client acknowledges that once an Appointment is booked, the Salon performs its obligation by holding that time slot unavailable to other customers. Accordingly, a cancellation or no-show fee constitutes payment for a rendered reservation service and is not a charge for a service not received.
c. Chargeback Acknowledgment
The Client acknowledges that they have received clear and conspicuous notice of the Salon’s cancellation and no-show fees prior to booking. In the event the Client initiates a chargeback, this Agreement, together with the timestamped booking confirmation, shall constitute evidence that the transaction was authorized and that the reservation service was provided in accordance with this Agreement.
d. Recovery of Costs
If the Client initiates a chargeback for a fee validly assessed under this Agreement and the Salon prevails, or if the Salon is required to pursue collection of the fee through other lawful means, the Salon shall be entitled to recover reasonable costs of collection, including administrative fees, chargeback reversal fees, and reasonable attorney’s fees as permitted under Georgia law.
5. Exceptions and Force Majeure
The Salon may, in its sole discretion, waive fees for documented emergencies (e.g., medical issues with proof). Neither party shall be liable for delays or failures due to events beyond their reasonable control, such as acts of God, severe weather, or government orders, provided Notice is given as soon as practicable.
6. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the State of Georgia, without regard to conflict of laws principles. Any disputes arising hereunder shall be resolved in the State or Superior Courts of Cobb County, Georgia, and the Client consents to the exclusive jurisdiction thereof. If any provision is held unenforceable, the remainder shall remain in full effect.
7. Entire Agreement and Amendments
This Agreement constitutes the entire understanding between the parties regarding bookings, cancellations, and deposits for appointments booked on or after the effective date of this Agreement, and supersedes any prior agreements relating to such future bookings.
The Salon may amend this Agreement by providing notice via its website or at the time of booking. Any amendment shall apply only to appointments booked after the effective date of the amendment and shall not apply retroactively to appointments already booked. Continued booking of appointments after such notice constitutes acceptance of the amended Agreement.
Acknowledgment
By booking an Appointment, the Client affirms they are at least 18 years of age or have parental/guardian consent, and agrees to the terms above. Electronic acceptance (e.g., via booking confirmation) shall have the same force as a handwritten signature under Georgia law.
Last Updated: February 1, 2026
Salon Posta, LLC
75 Atlanta St SE
Marietta, GA 30060