Cancellation Policy
It’s important to understand that when forgetting or rescheduling appointments, without giving enough notice, we lose the opportunity to fill that appointment time. Other waitlisted clients miss out on receiving services.
We understand, life is busy. We also understand that there are emergencies, call us about it and let’s chat.
As a courtesy, appointment reminders are sent 72 hours in advance of appointments to the contact information given at time of booking.
Appointments may be cancelled or rescheduled UP TO the following time periods:
Cuts and/or Color require a 24 BUSINESS Hour cancellation/reschedule notice
Extensions require a 72 BUSINESS Hour cancellation/reschedule notice
Appointments cancelled or rescheduled after the above specified time periods carry a 50% charge of the services booked. No shows will result in a 100% charge of the services booked.
Cancellations/reschedules must be done during our normal BUSINESS hours
A valid credit card number is required to reserve your appointment.
If you are over 15 minutes late to your appointment, there is a chance we may need to reschedule you or complete part of the services. Our Stylist book continuously throughout the day and this will depend on the timing of their schedule that day.
Please call 770.415.2221 if you’re running late.
The cancellation fees charged, do not go towards your future services, only the missed appointment.